Supplier Feedback survey 2008

Regular customer and supplier feedback is crucial for all companies, as well as for Bang & Bonsomer, for guiding the continuous improvement of services. In order to ensure a consistent and easy system for monitoring and managing the customer and supplier feedback we are using an Internet-based information collection software service program.

The first survey was done at the beginning of this year. The survey was delivered randomly via e-mail to key suppliers. The e-mail message contained a secure, respondent-specific link to the system. Respondents answered to the questions in the survey through their own computer.

The overall results obtained in the survey were very positive. Our suppliers consider us as a reliable partner for whom long-term cooperation and quality is important. Also our product and application know-how was appreciated.

Despite the fact that the overall feedback was clearly positive, suppliers also pointed out areas where we should improve. This feedback will help us to focus our improvement actions. For ensuring consistency, we will be asking our suppliers to participate in this survey also next year.